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Shannon24941928qusj
Participant
June 20, 2022
Question

AI not allowing saving or export - The file could not be written due to an error

  • June 20, 2022
  • 2 replies
  • 469 views

I cannot save or export any projects from AI - I go to save/export and I get the error attached.

 

'The file could not be written due to an error'

 

I have tried updating to the latest version and that didn't fix anything. I also tried the preferences > file handling > unticked save in background but no help.

 

This is driving me mad and I cannot get any work done - please help! 

This topic has been closed for replies.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 28, 2022

Hello @Shannon24941928qusj,

 

Sorry to hear about this experience and for the late response. I hope the problem is resolved by now. If not, please try saving the file to the internal hard drive and check if it works.

 

Also, try running Illustrator under a different administrator account for Windows / root user account for macOS and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 20, 2022

Which version, which system?

Exactly what are you trying to save exactly where using which function?

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Shannon24941928qusjAuthor
Participant
June 20, 2022

Adobe Illustrator, Version 26.3.1

 

I am trying to save a project I created in Adobe - trying to save it as an adobe file and then export it to JPEG. Not working and getting an error message.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 20, 2022

An adobe file - so you want to save as an AI file?

Where? On your local disk?

Does Illustrator have the necessary privileges?

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