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J
jihong37173746rvqb
Participant
May 6, 2024
Question

AI shuts down while loading

  • May 6, 2024
  • 1 reply
  • 418 views

I can't open AI. 

Always, 'Initializing plug-ins VectorizeUI.aip' makes a mistake and shuts down.

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
May 6, 2024

Is that the public beta version?

J
jihong37173746rvqbAuthor
Participant
May 6, 2024

I'm afraid not. I bought a AI 2024. 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 11, 2024

Hello @jihong37173746rvqb,

We understand that technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3VhFAV2) to see if they help? I look forward to hearing from you.

 

Thanks,

Anubhav

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