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mattias@gordon.se
mattias@gordon.se
Inspiring
August 24, 2021
Answered

Ai v25.4.1 flashing white screen while using Pen tool on external monitor on Windows 10 GPU RTX 3060

  • August 24, 2021
  • 2 replies
  • 3828 views

I have upgraded my windows computer with new graphic card etc.

So with a fresh computer I installed the latest version of illustrator ( 25.4.1) but for some reason I could not work in it. When trying to use the pentool the image flashed in white. Try to change some changes in performance settings but it did not work.
I installed version 24.3 instead and it work wonderful.

Is is a bug in version 25.4.1 or is it some kind of setting I need to do?

/ Mattias

 

 

{Renamed by MOD}

This topic has been closed for replies.
Correct answer mattias@gordon.se

Glad to hear that, and thank you for sharing this with us @mattias@gordon.se. I would request you share a screenshot of your current settings in Preferences > Selection and Anchor Display. It would help others with a similar issue.

 

Regards,

Anshul Saini


Hi,
I attache the settings i have. they are in Swedish but I hope your understand what it is in your language.

best regards
Mattias

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
August 24, 2021

Hi there,

 

Sorry about the trouble. I would like to know if the steps suggested above by @Monika Gause worked for you? If not, I would request you to share a few more details like:

 

If this doesn't help resolve your issue, you may try the following possible workarounds:

  • Turn off GPU performance (ctrl + k > Performance > uncheck GPU Perfromance.
  • Install the previous working version of Illustrator

 

Regards,

Anshul Saini

mattias@gordon.se
mattias@gordon.seAuthor
Inspiring
August 25, 2021

Hi,

Thanks for the feedback.
I had a look at the graphic card on the list and yes my card was not there. I was a good card so I thought it would work in most cases and it does so far.

Here are my results.

1. Change order of the monitor in the system. Same result.
2.I used studio driver but this happend before I installed nvidea experience and the studio driver. Same result with studio driver.
3. It wasnot on a specific document I could not use the pentool at all. When starting to add a point workingspace started to flicker, white and for some reason blue.
4. My computer is brand new with a new installed windows 10 and illustrator was one of the first program I installed.
5. Since I used illustrator on this new computer the pref setting was new from the start.
6.Turning off GPU did not solve the problem.
7. I installed version 25.0 instead and there it was no problem with the GPU. Well. after a while I noticed the round circles in the end of the handles was gone. Maybe a bug in that version.





 

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
August 28, 2021

Thank you for sharing the details. In v25, the issue you are mentioning can be due to Bounding Box are hidden. You can toggle them quickly by pressing Shift+ctrl+B (Go to View Menu > Show Bounding Box). Also, I would request you to install Illustrator v25.4.1 in your free time and do the following steps and let us know how it goes:

  • Rename the CEP folder to CEP.old from the following location:
    C:\Program Files (x86)\Common Files\Adobe
  • If that doesn't help, rename the extensions folder to extensions.old in the following location:
    C:\Program Files\Common Files\Adobe\UXP
  • If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

 

Thanks & Regards,

Anshul Saini

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
August 24, 2021

Please tell us about your hardware and system.

Do you have additional monitors? Which graphic card?

 

Are other applications running?

mattias@gordon.se
mattias@gordon.seAuthor
Inspiring
August 24, 2021

Sorry, I should have done that in the first message.

I use windows 10 ( up to date ),
INte core i7 4,9 GHz turbo
and graphic card is Nvidia GeForce RTX 3060 ( up to date )
I have two monitors.
Illustrator 24.3 works fine.
What could be added in 25.4.1 that is the problem?
/ Mattias

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
August 24, 2021

The graphic card is not on the list of specified cards: https://helpx.adobe.com/illustrator/system-requirements.html

 

What happens when you unplug one of the monitors? Or change their order in the system?

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