.aid file disappeared when trying to open

Forum|Forum|2 years ago
February 21, 2024
1 reply
1260 views

Illustrator recently crashed on me so I navigated to the correct data recovery folder but when I went to open the file it crashed illustrator again and the .aid file disappeared on me. Is there anything else I can do to recover the file or find the missing .aid file?

This topic has been closed for replies.

Anubhav M

Community Manager

Hello @rebekahu45337177,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3I6I7Lx) and checking if it helps? If the problem persists, kindly share the file (https://adobe.ly/3I9kcLi) so we can check it on our end.

Looking forward to hearing from you.

Thanks,

Anubhav

R

rebekahu45337177Author

Participant

Thank you for responding. I already navigated to the data recovery folder, opened it, and upon opening Illustrator crashed again and deleted the .aid file. Therefore I cannot show a file since I cannot find the file. I was wondering if there were any solutions to get the file back?

Anubhav M

Community Manager

Hello @rebekahu45337177,

Thank you for providing the information. Unfortunately, if the AID file is lost and Illustrator cannot recover your project, the files cannot be retrieved. I acknowledge that this situation may not be ideal. To avoid such issues in the future, please consider actively saving multiple copies of your work.

Feel free to contact us if you have any further questions or require assistance. We're here to assist you.

Thanks,
Anubhav

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