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Participant
April 14, 2021
Question

All Adobe applications crashing on macOS

  • April 14, 2021
  • 3 replies
  • 148 views

i use a mac book pro retina 2014, all adobe apps crash, what is the problem ?

 

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3 replies

Srishti_Bali
Legend
May 1, 2021

Hi there,

 

Sorry about this trouble. I am hopeful that your issue is resolved by now. If not, we would need a few more details from your machine as mentioned above.

 

Also, we've recently released an update for Illustrator 2021 (v 25.2.3) which contains some stability fixes. If you are not already on v25.2.3, then we recommend you to update to latest version.

 

If it still shows the same behavior, you may also try the suggestions shared on this page ( https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1 ) and share your observations with us.

 

Regards,

Srishti

italosan
Community Expert
Community Expert
April 14, 2021

Hi, as you mentioned Monika Gause, we need the information about the Adobe Illustrator version and the features of your pc.

Monika Gause
Community Expert
Community Expert
April 14, 2021

Can you please tell us your system and the version of Illustrator you are using?

Also: exactly what is happening step by step?