Skip to main content
gcindy152
Participant
Nov 6, 2026 3:34 AM UTC
Question

all i can use is the hand tool. Nothing else works. Hand tool is stuck. Also space bar does not add space when typing.

I can’t do anything with illustrator since only the hand tool is up. I can’t get out of it. Using either illustrator 2024 0r 2026. MacBook pro Tahoe 26.5. Also recently I had problems with the space bar not adding space when I type between words.

    6 replies

    Ton Frederiks
    Community Expert
    Community Expert
    Nov 8, 2026 7:48 AM UTC

    ​@gcindy152 

    Tthe article I referred to is not directly about your problem, but contains many tips that  can help to find the cause of your problem, like:
    Reboot in Safe Mode — the single most useful diagnostic
    This test tells you in about five minutes whether your problem is Illustrator itself or something else on your system interfering with it.
    macOS (Apple silicon): shut down, then press and hold the power button until "Loading startup options" appears, pick your startup disk, then hold Shift and click Continue in Safe Mode.
    macOS (Intel): restart and hold Shift until the login window appears.

    https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html

    Translate
    gcindy152
    gcindy152Author
    Participant
    Nov 7, 2026 3:49 AM UTC

    Regarding space bar- accessibility is off. no space bar problem with text edit or email programs or Microsoft Word or Pages. Seems to be an adobe issue. I can’t even type in illustrator anymore since I only have the hand...so I have to figure that out first...

    Translate
    justlearn
    Community Expert
    Community Expert
    Nov 7, 2026 4:25 AM UTC

    ​@gcindy152 If you haven’t already, I would reset your Illustrator preferences. Disable any third-party plugins

    Translate
    m
    gcindy152
    gcindy152Author
    Participant
    Nov 7, 2026 11:11 PM UTC

    I have no plug ins and how would I reset my preferences?

    Translate
    Ton Frederiks
    Community Expert
    Community Expert
    Nov 6, 2026 7:14 AM UTC

    ​@gcindy152 Since it happens in both Illustrator versions, it could be that some other app is conflicting.

    See this post, that gives suggestions about checking in Safe Mode and disabling other apps/utilities:

     

    Translate
    justlearn
    Community Expert
    Community Expert
    Nov 6, 2026 6:13 AM UTC

    ​@gcindy152 sorry to hear that you are having ‘sticky’ keys...was this just recent? Under System Settings, have a look at your ‘Sticky Keys’ - Accessibility - Keyboard - Currently, my Sticky Keys, Slow Keys and even Accessibility are off. Curious to know if the Space bar is also in other applications such as Text Edit, or NotePad. 
     


    If it’s a recent issue, I would purge Illustrator Preferences as you may have been corrupted, but saying that, it will default to the factory settings, so, if you have some things like your workspace, brushes, swatches, you may want to keep a back-up to re-import. 

    Command K to open your Illustrator Preferences, and hit reset Preferences:
     


    If that clears the sticky space bar and hand tool, then we know it was corrupted preferences. If the space bar is stuck in other applications and is cleared up through the Systems preferences, then we know it’s that.

    let us know if that solves it!

    Translate
    m