All 'TEXT' (not a specific font) is missing on opening file

Hello @Azem28858473q9q6,

Thank you for providing such detailed information about the challenges you've encountered with Illustrator. It's evident that you've put in a significant effort to troubleshoot the issue. I understand how frustrating it can be when text elements mysteriously vanish from your project.

From your description, it seems you've covered quite a few bases in attempting to resolve this matter. Our support is indeed available during the weekend 24x7x365. If you encounter any issues on a weekend/holiday or any other day, I'd recommend you connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.

The fact that the font 'Poppins' is still present in your Creative Cloud font management indicates that the font itself should not be the issue. I checked on my end, and I can see all the variants of the Poppins font in Illustrator.


Additionally, the preview displaying the text and its subsequent absence when opening the file indeed points toward something more intricate.

You've wisely ruled out various potential causes, such as layer visibility, the text being covered by other elements, and a potential white-on-white issue. The fact that text is missing even in outline mode suggests that this is more than a mere display issue.

The steps you've taken, like rebooting, clearing PRAM, checking for updates, and even uninstalling and reinstalling Illustrator, are logical and typically effective solutions. The situation you faced where the file refused to save due to an unknown error is perplexing. This has been reported by many users in the past but with no reproducible steps, which makes it harder for the product team to fix it permanently. As a workaround, saving the file as a cloud document should resolve the issue just in case you encounter the issue in the future.

I'm relieved to read that you managed to find a resolution by uninstalling Illustrator, rebooting, and then reinstalling the software. Your resourcefulness is remarkable, and it seems you've skillfully navigated a complex situation.

The fact that you've shared your journey, including the difficulties and eventual resolution, is highly valuable to the community.

Remember, this community is here to support you whenever you encounter any more questions or obstacles. Your insights might just be the key that another user needs someday. I hope your future creative endeavors are met with smooth sailing and unobstructed workflows.

Wishing you all the best,

Anshul Saini

If you view this in Outline View, is the text there. There are a number of layers with the eyeball off. Is this correct?