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W
Wong Ryan
Participant
March 19, 2020
Question

"An Unknown Error has occured" in Ilustrator CC2019

  • March 19, 2020
  • 5 replies
  • 6813 views

Hi There, 

 

I don't why my ai suffently not gonna work as when I create new file then pop a msg "An unkown error has occeured." Then when I press "ok" it pops another msg saying "Can't create a new illustration. The command was canceled."

 

I can't do anything for now. 😞

 

 

{Renamed by MOD}

 

This topic has been closed for replies.

5 replies

K
khkannisto
Inspiring
September 25, 2020

Happened to me today with Illustratotr CC2018. Deleting preferences did nothing, had to update to latest Illustrator, which did fix the issue.

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
March 20, 2020

Hi there,

 

Sorry to hear about your experience. Please try resetting the preferences of Illustrator once. Follow instructions using help article https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know if it helps.

 

Regards,

Ashutosh

W
Wong RyanAuthor
Participant
March 20, 2020

Eventually I fixed the problem. 

It just press the update version at the creative cloud panel and remove the old one than as it. 

 

The reason why can't work it is becauase the software were duplicated CC 19 and 20 version.

So only erase the old one and it works. 

Hope you fix the problem too. Cheers.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
March 19, 2020

Which system?

Did it ever work correctly?

Is there a printer connected and set up? If not, please set up a PDF printer.

W
Wong RyanAuthor
Participant
March 20, 2020

Its Adobe illustrator CC 2019..

I can open the software. But when opened the ai then we can see the button of "Home", "Learn", "Create New..." and "Open". When press "Create New... " button then it shows "An unkown error has occeured." Then when I press "ok" it pops another msg saying "Can't create a new illustration. The command was canceled." 

 

Think I did the right process but the software not working and I even can't set up the printer at the Ai software internally.. 

    Just Shoot Me
    Just Shoot Me
    Legend
    March 19, 2020

    I've moved your post to the Illustrator forum.

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