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_Nick_Ison_
Participant
November 20, 2007
Question

An Unknown error has occurred

  • November 20, 2007
  • 54 replies
  • 25464 views
Whenever I attempt to save a document in Illustrator CS3, in any format, I get a notice that an unknown error has occurred. There is no error number, and nothing happens afterwards. I have tried saving in every different format, and all the same problem, either the error pops up, or nothing at all happens. I have tried trashing the preferences folder, copying over font folders, and just about everything else listed on these forums (that I can find).

I am running Vista Ultimate, and CS3 Master Collection. It's beyond frustrating that I've spent an extreme amount of money on the product, and the best adobe can come up with is reformatting the drive. This has been installed on a drive that was JUST formatted two weeks ago.

Anybody have any further ideas?
    This topic has been closed for replies.

    54 replies

    Show previous replies
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    _Martino_Liu_
    Participating Frequently
    November 28, 2008
    No way I'm changing to CS4 until the PRESIDENT of ADOBE calls me to assure me that this problem has been fixed.
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    _Martino_Liu_
    Participating Frequently
    November 28, 2008
    I see CS3 has it too.
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    _Martino_Liu_
    Participating Frequently
    November 28, 2008
    This problem has been happening since I remember with Illustratorv.10
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    _Martino_Liu_
    Participating Frequently
    November 28, 2008
    I now run Illustrator CS2 and the problem still there.
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    _Martino_Liu_
    Participating Frequently
    November 28, 2008
    Where is ADOBE STAFF??
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    _ideasfrescas_
    Participant
    November 27, 2008
    I'm really sorry Jennie....
    Try to install cs4, maybe they fix the problem, or just work with cs2, here most of the people say that this works perfectly.
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    _Jennie_Starkey_
    Participant
    November 26, 2008
    CS3 Illustrator / WindowsXP Pro

    This is very frustrating. The first message in this thread is from November 2007. Its now one year later and where's the solution? My problems started with a reinstall this week after my original computer died a slow and painful death. I've ran my updates for CS3, I don't have Zune installed.

    I just lost an hours worth of work because I couldn't save the document. The copy and paste to a new illustrator document didn't work. I tried to copy and paste to InDesign (long shot I know), is when Illustrator shut down and the work was lost. I couldn't export in any format.

    Ugh
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    _ideasfrescas_
    Participant
    November 26, 2008
    I just get the solution right now!!!!
    Select all you design, go to edit an copy (control+c)
    then go to file (new) this will open you a new document, then pasted (control+v) and try to save it now.
    It works for me!!!!!

    Tengo la solución al problema!!!
    Selecciona todo tu diseño y cópialo (control+c)
    crea un nuevo documento en file>new (archivo>nuevo) y pégalo con (comando+v ) control +v en pc.
    Ahora sálvalo en file>save o archivo>salvar
    A mi me ha funcionado!!!

    Espero que os funcione .... I wait it works for you aswell.
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    _redfly_
    Participant
    November 3, 2008
    Hi Guys,

    Just found another FIX, make sure "Print Spooler" service is running
    at first i disabled it so my machine would run faster, but when i enabled it, problem saving in Illustrator solved.

    Good Luck...
    H
    Harron_K_Appleman
    Inspiring
    May 21, 2008
    >Is there anyway to activate an Emergency Save feature in Adobe Illustrator CS2 PC when it Unexpectically crashes.

    It depends on what you mean by "when."

    If when=during, then no.

    If when=after, then no.

    If when=before, then yes. The procedure would be the same as a normal save.

    I'm sorry this is not the news you were expecticalling.
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