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_Nick_Ison_
Participant
November 20, 2007
Question

An Unknown error has occurred

  • November 20, 2007
  • 54 replies
  • 25464 views
Whenever I attempt to save a document in Illustrator CS3, in any format, I get a notice that an unknown error has occurred. There is no error number, and nothing happens afterwards. I have tried saving in every different format, and all the same problem, either the error pops up, or nothing at all happens. I have tried trashing the preferences folder, copying over font folders, and just about everything else listed on these forums (that I can find).

I am running Vista Ultimate, and CS3 Master Collection. It's beyond frustrating that I've spent an extreme amount of money on the product, and the best adobe can come up with is reformatting the drive. This has been installed on a drive that was JUST formatted two weeks ago.

Anybody have any further ideas?
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    54 replies

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    _Bio_BoB_
    Participant
    March 16, 2008
    Has anybody solved this problem on a machine without "zune" installed as it is driving me mad, as I have just bought it to go on my new Dell Laptop with oodles of power and memory
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    _cathryn_
    Participant
    January 31, 2008
    I have been having this issue on one of my computers. Each one has the same version of CS2 installed. Both have winxp. For me, it is when there are fonts in my files. Is this the same for you? This issue began happening recently.

    cat
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    _eric_rudolph_
    Participant
    January 31, 2008
    i should also mention I don't have Zune software installed, but do have some font utilities installed. I'm running XP pro with all the latest updates applied.
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    _eric_rudolph_
    Participant
    January 31, 2008
    I'm having the same problem. I have the CS3 suite installed plus Acrobat Pro 8.0 installed. of course I have a bunch of other stuff installed too (like MediaCenter, ffdshow, and iTunes). But adobe really should get off their as* and write some kind of diagnostics for why save isn't working. this is intolerable.
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    _M__Powell_
    Participant
    January 10, 2008
    I just started to experience the same problem but with photoshop as well. I don't have zune installed and have tried everything but to re-install. Has any body received anything back from Adobe yet on how to resolve this issue?
    A
    Anonymous
    January 3, 2008
    Does anyone else have google adsense editor installed or google desktop?
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    _Benjamin_F__
    Participant
    December 29, 2007
    Uninstalled Zue
    Can't save
    Restarted the computer.
    I can now save. :)

    Thanks!
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    _Benjamin_F__
    Participant
    December 29, 2007
    Oh really??? I'll try that!! Thanks!!!
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    _Patrick_G_McLaughlin_
    Participant
    December 28, 2007
    I had Illustrator CS3 installed and ZUNE installed.

    Kept getting the Error when trying to save.

    Uninstalled Zune.

    I can now save.
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    _Shayne_Embry_
    Participant
    December 28, 2007
    No Zune installed here. Brand new Dell Precision laptop with plenty of resources running XP Pro. All Adobe CS3 products open and run fine except Illustrator. Can't open or create a new file without crashing. Have tried disabling every start-up, disabling graphics accelerator, removing all plug-ins, reinstalled twice...nothing helps.
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