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_Nick_Ison_
Participant
November 20, 2007
Question

An Unknown error has occurred

  • November 20, 2007
  • 54 replies
  • 25464 views
Whenever I attempt to save a document in Illustrator CS3, in any format, I get a notice that an unknown error has occurred. There is no error number, and nothing happens afterwards. I have tried saving in every different format, and all the same problem, either the error pops up, or nothing at all happens. I have tried trashing the preferences folder, copying over font folders, and just about everything else listed on these forums (that I can find).

I am running Vista Ultimate, and CS3 Master Collection. It's beyond frustrating that I've spent an extreme amount of money on the product, and the best adobe can come up with is reformatting the drive. This has been installed on a drive that was JUST formatted two weeks ago.

Anybody have any further ideas?
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    Anonymous
    December 1, 2007
    This problem just started happening to me to. Using XP pro and 13.02. I've tried turning off all other apps, including AV to no resolve. I've tried saving as AI, PDF and eps.

    AI and PDF return the unknown error, Eps pretends like it works and does not throw up an error. But of course, it doesn't work as there is no saved file.

    This is frustrating as I am editing a document and now I can't save it. I've even tried copying the whole thing to clipboard, closing and restarting illy.

    The ONLY format I could save to was SVG, this is weak.
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    _Alex_Ramsey_
    Participant
    November 25, 2007
    XP Home, same issue.

    Seems to be update 13.0.2 that does it.
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    _Nick_Ison_Author
    Participant
    November 24, 2007
    Please... I'm dying for a little help!
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    _David_Finn_
    Participant
    November 21, 2007
    All, I am having the same problem with Illustrator CS3. Worked great for about 1 day before it started doing this. Extremely frustrating given the cost of the package. I'm running Windows XP professional.

    Any suggestions? reformatting is not an option but returning the software for a refund is!!!
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