Animated Zoom error

Hello, I've read a lot of others help topics, none helped.

I've opened a heavy file. Illustrator had a problem, freezed and I closed with task manager.
When I opened again, all the work area was different, like the application have reseted to default.
My animated zoom was checked, gpu exhibition was enabled, but when i clicked zoom tool and tried to use, it freezed for a seconds and appeared that pointed area to zoom (not the animated one). In the settings,s animated was enabled, but in the view menu, gpu wasn't.
I reinstalled, didnt worked

System is win10 (didnt updated that time)
my gpu is gt730 nvidea (there is no update to do, since is an old gpu and is up to date)
8gb ram
ssd.