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Chris27036218xjij
Participant
February 12, 2023
Question

Animated zoom not working in Illustrator 2023 (Version 27.2)

  • February 12, 2023
  • 2 replies
  • 783 views

Hi,

Is there ANY progress on this bug? I've tried everything in this thread, and nothing is working. After I quit Illustrator, and reopen it, animated zoom works fine. Then after a short while of zooming, or panning around, and any sort of copy/paste of an element in my Illustrator design file, the animated zoom stops again. 

For the record, I am updated to the most current version of Illustrator.. 27.2.

    This topic has been closed for replies.

    2 replies

    B
    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    June 27, 2023

    You're bumping an old thread about a technical problem that was solved months ago.

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      February 13, 2023

      Hello @Chris27036218xjij,

      I'm sorry to hear that you're having trouble with the animated zoom feature in Illustrator v27.2. I understand how frustrating it can be when things don't work as expected.

       

      Based on your description, it seems like there may be an issue with your current GPU driver. I recommend checking to see if there is an updated version of your GPU driver available and installing it, if there is.
      Alternatively, you could try installing an older driver version from three or four months ago, when the animated zoom feature was working in Illustrator, if it was working previously.

       

      If updating or rolling back the GPU driver doesn't resolve the issue, it would be helpful if you could provide additional information about your system, GPU make & model, GPU driver version installed, and share the specific file in which you're experiencing the problem. This information will help us better understand the issue and find a solution.

       

      I'll be looking forward to your response.

       

      Thanks,

      Anshul Saini

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