Skip to main content
HenkeH2
HenkeH2
Inspiring
February 15, 2021
Answered

Animated zoom works only sporadically

  • February 15, 2021
  • 4 replies
  • 947 views

I´m losing my mind. 

Animated zoom can work at first in a document, the suddenly revert to the old behaviour. However, if another document is open it might still work in that document. Contents in a "zoom not working document" can be copied into a new one, and then the zoom will work. 

 

I´m running Big Sur 11.2.1 on a Mac Pro 2013 and Illustrator 25.2, but the problem has been around before Big Sur and some Illustrator updates.

 

Sometimes the issue is triggered by pressing Shift+G (document measurements)

 

GPU is switched on, as well as Animated zoom. But still it just switches off intermittently. Totally ruins my work flow, it´s like someone is tripping my legs constantly.

    This topic has been closed for replies.
    Correct answer HenkeH2

    Solved by downgrading to version 25.0. I got the tip from illustrator.uservoice.com.

    4 replies

    HenkeH2
    HenkeH2AuthorCorrect answer
    Inspiring
    February 24, 2021

    Solved by downgrading to version 25.0. I got the tip from illustrator.uservoice.com.

      HenkeH2
      HenkeH2Author
      Inspiring
      February 16, 2021

      Well, reinstalling Illustrator didn´t do anything.

      I´ve heard about an Illustrator "settings file" that you can delete and thus remove bugs and issues. Anyone have any info about that?

      HenkeH2
      HenkeH2Author
      Inspiring
      February 16, 2021

      I used the search function and found info about the prefs file. Maybe resetting it will do the trick. But what I haven´t found info about is, what actually happens when resetting prefs. Will my shortcuts and palette layouts go away?

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      February 16, 2021

      Yes, they will be erased.

       

      If you want to try the preferences reset: rename the folder. If it doesn't help, rename it back. https://helpx.adobe.com/illustrator/using/setting-preferences.html

       

      You could ask the manufacturer if your card belongs to that series. If the card is not on the list of supported cards, then that might be the cause of the issue.

      HenkeH2
      HenkeH2Author
      Inspiring
      February 16, 2021

      Alright, I have double checked it now.

      Whenever I choose the Artboard Tool in the tool panel, the animated zoom stops working.

      The document window tab goes from (CMYK/Preview) to (CMYK/CPU-preview) and the animated zoom stops working.

      If I open a new window, the zoom is fine again. Unless I open a new document with the artboard tool still active, in that case the zoom won´t work.

       

      If I press my shortcut for Artboard Tool the result is the same.

      I´m gonna try uninstalling and reinstalling Illustrator.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      February 15, 2021

      Is you graphic card listed on the system requirements page? https://helpx.adobe.com/illustrator/system-requirements.html

      HenkeH2
      HenkeH2Author
      Inspiring
      February 16, 2021

      I´m not sure. The list says this:

      • AMD FirePro V Series Graphics
      • AMD FirePro W Series Graphics

      And I have this:

      • AMD FirePro D300 2 GB
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices