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gsdv_8139
Participant
March 19, 2025
Question

app crash

  • March 19, 2025
  • 1 reply
  • 110 views

during operation, the application crashes at any time without displaying any report or reason. I'll attach a log file from the bottom.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
March 19, 2025

Hello @gsdv_8139,

Would you mind confirming the version of the OS/Illustrator installed and if Illustrator behaves this way when working with a particular tool/feature/file, so I can better assist you?

Also, please try the suggestions shared in this help article (https://adobe.ly/4izMDmc) and share your observations.

Looking forward to hearing from you.
Anubhav

G
gsdv_8139Author
Participant
March 19, 2025

Windows 10, new version Illustration, the error occurs when I click on any of these buttons

 

 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
March 20, 2025

Hello @gsdv_8139,

Please submit the crash report using your Adobe email address and share it here for quick tracking (https://adobe.ly/4ijzXQm). I will be able to investigate this faster with the product team that way.

Looking forward to hearing from you.
Anubhav

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