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studioliquorice
Participant
Jan 22, 2024 12:58 AM UTC
Answered

App freezes when battery is low

Illustrator freezes when the battery on my MacOS laptop gets low. However, it freezes in such a way that MacOS doesn't realize that the app is frozen. I have to go into Force Quit Applications and quit it manually. It's so annoying, I lose work all the time and I got so many "recovered" files on my laptop now it's insane... 

    waycreativeCorrect answer
    Participant
    May 3, 2024 6:18 PM UTC

    I have had this issue since a few updates ago -- am on the latest update and still have the issue. When my battery gets to red, Illustrator stops responding but doesn't show up as (not responding). I have to force quit and pray everything is recovered after. Even when files are recovered, my images are missing and I have to go in and replace. This is very frustrating, and I know I am not the only one experiencing it.

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    17 replies

    megan_0088
    Participant
    Jan 30, 2025 7:39 PM UTC

    I have had this issue since about 5 updates ago -- have tried many approaches to fixing it but none have worked. It is incredibly frustrating to be losing work that is on autosave. when I manually quit and reopen, it seems to pick files to recover at random and even then it will be an older version of the file. There doesn't seem to be any rhyme or reason for what it recovers and what it doesn't, and if auto-save is on, there should be no reason data is being lost! I have called and written about this and still no fix -- 

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    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    Jan 31, 2025 10:26 AM UTC

    Do not ever rely on the File recovery function as your only safety measure.

    It is not autosave. If the computer crashes while it is saving, the file is likely toast.

     

    I've been using Illustrator with low battery for years. For me it's kind of normal to get a low battery warning but I've never lost a file because of it. Same goes for students I'm teaching.

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    megan_0088
    Participant
    Jan 31, 2025 4:17 PM UTC

    I save my files aside from autosave but its set to sae every minute so that should be reliable. This is an issue many people have reported experiencing, so while I'm glad your battery can get low without you losing work, the same isn't true for me and others in this thread.

    It's been happening for a long time, and it's frustrating to not have reassurance that there will be a fix. 

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    enozkan
    enozkan
    Participant
    Nov 23, 2024 6:57 PM UTC

    This was a big problem, but with one of the latest updates, it seems to be resolved. Illustrator 2025 (v. 29.1 currently) does not freeze upon very low battery on Sequoia 15.1 on an M1 MacBook Pro, in my hands.

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      Agustina5C23
      Agustina5C23
      Participant
      Sep 6, 2024 8:50 PM UTC

      Has anyone found a solution on this? I need helppp

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        waycreative
        Participant
        Sep 7, 2024 12:13 AM UTC

        I have the same problem… would love to know if there’s a fix!

        Sarah Presson

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          JackFlakes
          Participant
          Jun 23, 2024 1:52 AM UTC

          this is driving me insane. M1 Max Macbook Pro even with 64gb of memory this happens completely reliably any time the computer runs out of power or gets below 5-10% battery. no amount of time waited will get the app to respond.

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            enozkan
            enozkan
            Participant
            May 31, 2024 4:22 AM UTC

            This has been happening to me, too.  My untested guess is that it has to do with (some of) the new arn64 version/M? chips.  I have an M1 Mac where this reliably happens when the battery goes to 2%.  Illustrator cannot recover and the only way to get it back is to quit.

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              waycreativeCorrect answer
              Participant
              May 3, 2024 6:18 PM UTC

              I have had this issue since a few updates ago -- am on the latest update and still have the issue. When my battery gets to red, Illustrator stops responding but doesn't show up as (not responding). I have to force quit and pray everything is recovered after. Even when files are recovered, my images are missing and I have to go in and replace. This is very frustrating, and I know I am not the only one experiencing it.

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                studioliquoriceAuthor
                Participant
                May 4, 2024 1:54 AM UTC

                It's so frustrating. Haven't really found a solution yet other than not letting my battery get too low but sometimes it just happens when you're in the flow. 

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                  Monika Gause
                  Community Expert
                  Monika GauseCommunity Expert
                  Community Expert
                  Jan 22, 2024 10:42 AM UTC

                  I cannot replicate that on my laptop. Going into low battery happens pretty frequently, but Illustrator doesn't crash.

                   

                  The simple solution would be to just not let your laptop go into low battery. It's bad for the equipment anyway. And then maybe have your Macbook checked if there isn't anything else happening.

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                  studioliquoriceAuthor
                  Participant
                  Jan 29, 2024 3:13 AM UTC

                  Thanks for the reply Monika. I'm pretty sure it's not the laptop. I saw someone else post a similar thread on a different forum but they didn't find a solution either. 

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                    Monika Gause
                    Community Expert
                    Monika GauseCommunity Expert
                    Community Expert
                    Jan 29, 2024 10:06 AM UTC

                    Have been in low battery at least twice since my last answer and Illustrator still didn't crash.

                     

                    You might want to contact Customer Care and have them take a look into it.

                    https://helpx.adobe.com/contact.html 

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