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diegom91085902
Participant
Apr 5, 2024 7:21 PM UTC
Answered

Apple Pencil not working with Adobe Illustrator

Hi All, my Apple Pencil is no longer working when mirroring with my Adobe Illustrator, any idea what the issue may be? Thanks a lot!

determined_Gem16B8
determined_Gem16B8Correct answer
Inspiring
Jun 27, 2024 4:08 PM UTC
quote

Hello again, 

 

nothing is working. I did all I could at this point including updating Fresco, etc... see screenshots for validation. I found on the apple community people having issues with the Apple Pencil that related to the Mac OS. Is it relevant? I am just the user struggling here. 


By @determined_Gem16B8

 

So you are having issues with Fresco, not with Sidecar and Illustrator?


Hi, regarding Fresco that I updated and it helped. I found the problem which was the Apple Pencil that got fix at the Apple Store. So all is solved now. Thanks for your help and support. 

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15 replies

KianaKidder
Participant
May 19, 2024 7:50 PM UTC

I am having the same issue with the apple pencil not working when sharing the screen to my iPad. Have you figured out how to fix it? 😞 

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diegom91085902Author
Participant
May 19, 2024 10:49 PM UTC

Hi, I updated my iPad OS and maybe also MacOS (don't remember) and tried again and it is now working properly...

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    meadows.enk
    meadows.enk
    Inspiring
    Jun 4, 2024 5:26 PM UTC

    The same solution worked for me. I had updated iPadOS or macOS but not the other, and they had some incompatibility as a result

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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Apr 5, 2024 7:39 PM UTC

    Hello @diegom91085902,

    Sorry to hear about your experience. Are you using Sidecar to mirror your display from your Mac? If yes, kindly try restarting your devices and then relaunching Illustrator to see if it helps. If the problem persists, kindly share more details, such as the OS/Illustrator version, device model, and a screen recording of the problem (if possible) so we can better assist you.

    Alternatively, try using Illustrator on the iPad (https://adobe.ly/3PQptvr) and sharing your observations.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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    diegom91085902Author
    Participant
    Apr 5, 2024 7:50 PM UTC

    Hello Anubhav,

     

    I've already restarted everything and still no solution.

     

    FYI, I'm just mirroring my main display to the iPad. I used to use my Apple Pencil from the iPad and it worked perfectly... but now it is not working any more. 

     

    OS Sonoma 14.4.1 (23E224)

    Adobe Illustrator 28.4.1

     

    Any ideas?

    D

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