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jonsharpe
jonsharpe
Participant
August 26, 2023
Answered

Application Window Stuck to Single Point on Screen

  • August 26, 2023
  • 8 replies
  • 5143 views

Before I go deep trying to figure out why this is happening, I thought I'd just make a casual post about it, just in case I'm doing somemthing stupid that has an easy fix.

 

Illustrator and Photoshop seem to be locked to a single position on my screen(s). As shown in the attached video, click and drag snaps back to the original position regardless of what you do.

 

The windows snapping features are turned off. I have the beta versions of Illustrator and Photoshop installed as well as the current stable non-beta versions. This snapping behavior is occuring in both.

 

Win 10 x64, RTX 3070

This topic has been closed for replies.
Correct answer Anshul_Saini

Hello All,

 

Thank you for your patience with this issue. We've been actively working on a possible fix, and we've just released the latest Beta build (version 28.1.87). Could you please give it a try and let us know if the problem is resolved with this version? Your feedback will help us ensure a smoother experience for you. Thanks for your understanding and cooperation!

 

Best,

Anshul Saini

 

#Marking it correct to highlight & notify you all.

8 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
November 7, 2023

Hello All,

 

Thank you for your patience with this issue. We've been actively working on a possible fix, and we've just released the latest Beta build (version 28.1.87). Could you please give it a try and let us know if the problem is resolved with this version? Your feedback will help us ensure a smoother experience for you. Thanks for your understanding and cooperation!

 

Best,

Anshul Saini

 

#Marking it correct to highlight & notify you all.

K
KKSpring
Participant
November 30, 2023

I had the same issue. Only came up this week.

The Beta 28.2 version (Win) fixed the problem.

katayanagi51
Community Expert
katayanagi51Community Expert
Community Expert
October 21, 2023

こんにちは。

下記のスレッドは皆さんの助けになりますか？

（日本語コミュニティです）

ありがとう。

 

ウィンドウが移動できません 

    M
    mmcconne78
    Participant
    October 23, 2023

    @katayanagi51 

     

    That worked for me!

      katayanagi51
      Community Expert
      katayanagi51Community Expert
      Community Expert
      October 23, 2023

      HI, @mmcconne78

      Glad to be of service. Thanks for the feedback.

       

      @Anshul_Saini

      I would appreciate it if you could add this information to your report to the product team. Thank you in advance.

       

      どうもありがとう！

        Anshul_Saini
        Community Manager
        Anshul_SainiCommunity Manager
        Community Manager
        September 28, 2023

        Hi @detailed_smarts98A7 @jonsharpe @mmcconne78 @hidepooh @skipperadam,

         

        Thank you for reporting the window positioning issue in Adobe Photoshop and Illustrator. We appreciate your patience and the detailed information you've provided.

         

        We want to inform you that we have logged a bug with our product team to investigate and resolve this issue. Your reports have been instrumental in helping us understand the scope of the problem.

         

        If we need any further information or updates, we will reach out to you. In the meantime, as a workaround, please install v27.6.1 for Illustrator and v254.5 for Photoshop while we work on addressing this issue in future updates.

         

        We understand the impact this issue can have on your workflow, and we apologize for any inconvenience it may have caused. Your feedback is crucial in helping us improve our products, and we're committed to finding a solution as soon as possible.

         

        Thank you for being valuable members of the Adobe community, and if you have any other questions or concerns, please don't hesitate to reach out.

         

        Best regards,

        Anshul Saini

          M
          mmcconne78
          Participant
          September 23, 2023

          Having the same issue here windows will not move from their locations, isolated to Photoshop and Illustrator. I can maximise the windows but they will not move on the desktop.

           

          Windows 11

          RTX 2080 Super

          DirectX 12.0

          Photoshop 25

          Illustrator 27.9

           

          D
          detailed_smarts98A7
          Participant
          September 18, 2023

          @jonsharpe have you been able to solve this issue?

            D
            detailed_smarts98A7
            Participant
            September 18, 2023

            Is the issue related with the software version?

            Anshul_Saini
            Community Manager
            Anshul_SainiCommunity Manager
            Community Manager
            September 21, 2023

            Hi @detailed_smarts98A7,

             

            I see you're encountering an issue where the application window appears to be stuck at a single point on your screen. The product is investigating the issue and requires the following info to better understand & address this issue, it would be immensely helpful if you could provide some additional details:

            • Could you please share information about the operating system you're using (e.g., Windows 10, macOS Ventura, etc.)?

            • GPU make & model

            • Have you experienced this issue with previous versions of Illustrator on the same machine? Knowing whether this is a new problem or a recurring issue can provide valuable context.

            • Have you attempted to resolve the issue by resetting Illustrator's preferences? This can sometimes clear up display-related problems caused by corrupted preferences.

            • Are you using any third-party snapping or window management applications? These tools can sometimes interfere with the positioning of application windows.

             

            By sharing these details, we can gain a clearer understanding of the situation and work toward finding a solution.

             

            Your cooperation is greatly appreciated, and I'm here to assist you further once we have more information.

             

            Best regards,

            Anshul Saini

            H
            hidepooh
            Participating Frequently
            September 11, 2023

            I have the same problem! so annoying!! only Photoshop and Illustlator. The other adobe softwares such as Audition, Premiere, After Effects are no problem. I am using Windows 11, Surface Laptop Studio.

              Anshul_Saini
              Community Manager
              Anshul_SainiCommunity Manager
              Community Manager
              September 11, 2023

              Hi @jonsharpe @skipperadam @hidepooh,

              This behavior seems quite unusual. To further diagnose and resolve the issue with Illustrator being stuck to a single point on the screen, would you mind sharing the details like:

              • Try running Illustrator in System Safe Mode (Mac/ Windows) to check how it behaves.

              • Please share detailed information about your systems, including your operating system version, hardware specifications, and any additional software or extensions that may be running concurrently. Also, please confirm if there were any recent OS updates or apps that you have installed.

              • As a troubleshooting step, try installing an older version of Illustrator, like version 27.7 or older, to see if the issue persists. This can help determine if the problem is specific to version 27.8.1.

              By providing this information and trying these steps, we can narrow down the cause of the problem and work towards a solution. Additionally, if you have any additional observations, please share them to aid in troubleshooting.

               

              Thank you for your cooperation, and we'll do our best to assist you further.

              Best,

              Anshul Saini

                H
                hidepooh
                Participating Frequently
                September 11, 2023

                It has been since around Photoshop 24.5  Illustlator 27.6.1. I am not sure which version from exactly. It happends on my Windows 11, and Windows 10.

                I do not want to test Safe Mode but here is my Windows 11 info:

                 

                Windows 11 Pro 64bit 22H2, Surface Laptop Studio

                11th Gen Intel(R) Core(TM) i7-11370H @ 3.30GHz 3.30 GHz
                RAM 32.0 GB
                NVIDIA GeForce RTX 3050 Ti

                  skipperadam
                  skipperadam
                  Inspiring
                  September 4, 2023

                  I have the same problem  Not a multimonitor system and no Windows SNAP.  Happens with Illustrator and Photoshop but not Premiere Pro or Media Encoder.  Started about the same time as the original post after an update. 

                    skipperadam
                    skipperadam
                    Inspiring
                    September 4, 2023

                    And why is this closed?   I don't see a solution here. 

                    CarlosCanto
                    Community Expert
                    CarlosCantoCommunity Expert
                    Community Expert
                    August 27, 2023

                    that's strange, do you have multiple monitors? where is your taskbar?

                     

                    what happens if you double click on Illustrator title bar?

                    jonsharpe
                    jonsharpeAuthor
                    Participant
                    August 27, 2023

                    Yeah, quite strange. I do have multiple monitors. The main laptop screen and an external 24" LG monitor both in 3840x2160, and then there is a 3rd smaller screen (3840x1100) below the primary monitor. 

                     

                    My taskbar is situated at the top of my screen (old habits die hard, heh), and yeah - Illustrator does get stuck behind it every once in a while. One of the only programs that does. But I digress...  The taskbar is on the primary screen only.

                     

                    Double clicking the Illustrator title bar expands the window to fill the screen.

                     

                    For the purposes of my reporting this, yeah, all of Windows snapping features are off. Ironically, turning them on is the only way to get the app window somewhere else. If I drag the app window and snap it to the side of the screen I want to use, I can then un-snap it - and it will then stay on the desired monitor. Mind you, it is still locked - but to a new area.

                     

                    It's truly bizarre. I'm not sure what to do lol... Nothing else exhibits this behavior.

                    CarlosCanto
                    Community Expert
                    CarlosCantoCommunity Expert
                    Community Expert
                    August 27, 2023

                    it is bizarre indeed.

                    you mentioned photoshop and illustrator, are other applications fine? can you move them freely without issues?

                     

                    I'll test it on Tuesday when I go to the office, I have two monitors there (without issues though)

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