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Participant
August 20, 2026
Question

Apps Crashing (illustrator, After Effects, Photoshop)

  • August 20, 2026
  • 2 replies
  • 20 views

My apps have been crashing a lot lately, especially Illustrator and After Effects sometimes Photoshop. I have an Asus ROG Strix (2024 version) that i bought last year brand new and upgraded the RAM from 16gig to 32gig. The whole of last year everything was working perfectly only this year the crashes have been really frequent. I did the memory check for the ram and it's fine, also upgraded the graphics drivers but still nothing. What could be the issue?

2 replies

Bill Silbert
Community Expert
Community Expert
August 20, 2026

What exact version of Illustrator and operating g system are you using? Are you using any third-party plug-ins for either your Illustrator or operating system?

Participant
August 21, 2026

I’m using version 30.7 for illustrator and Windows 11 the latest update as well. For Illustrator i’m not using 3rd party but for After Effects, I do