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A
anthonyv32100248
Participant
August 18, 2023
Question

Apps prompting me to Request Access or Start Trial

  • August 18, 2023
  • 2 replies
  • 3282 views

Recently, Illustrator and some other apps fell into "Request Access" or "Start Trial." I have been using Illustrator almost on a daily basis for years. The only way I can open it up is by opening an .ai file. Anyone else experiencing this?

 

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    2 replies

    O
    oreganoo
    Participant
    May 4, 2024

    I logged out and signed back in, but it still isn't working for me.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 5, 2024

    THere is another step mentioned in that link. Did you try that?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    August 18, 2023

    Please try this: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html 

    A
    anthonyv32100248Author
    Participant
    August 18, 2023

    Thanks, I saw another thread that suggested I log out and sign back in, which worked.

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