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Participating Frequently
October 17, 2025
Question

Apps very slow load

  • October 17, 2025
  • 1 reply
  • 227 views

For some months we have been experiencing very slow load times for Illustrator and Photoshop. It takes upto 10 mins to launch each software which is very frustrating. Happens on both office macs. We update the software regularly. (I also run an older mac at home but this loads in seconds). Any suggestions woud be appreciated as we have tried all settings and nothing improves. We have fast internet so connection isn't an issue. 

1 reply

Anubhav M
Community Manager
Community Manager
October 17, 2025

Hi @darrenb18306087,

Sorry to hear you're having trouble. Could you please confirm the exact OS and Illustrator version you're using? Additionally, please let us know whether the slowdown occurs during app launch or while the app is in use.
In the meantime, you might find this help article useful: https://adobe.ly/4hczrnq. Let us know if any of the suggestions help improve things.

Looking forward to your response.
Anubhav

Participating Frequently
October 17, 2025

Thank you for replying.

Currently running OS Sonoma 14.4.1.

Illustrator 29.8.2

Photoshop 25.12.0