ArcGIS extension sync issue

Hi @grngrl_hr,

I'm sorry for the delayed response and to hear that you're experiencing sync issues with the ArcGIS extension in Illustrator. To address this problem, here are a few steps you can try:

• Ensure you have the latest version of both Illustrator and the ArcGIS extension installed. Sometimes, issues can be resolved with software updates.
• Verify that your current versions of Illustrator and the ArcGIS extension are compatible with each other. Visit the ArcGIS website to confirm compatibility (https://doc.arcgis.com/en/maps-for-adobecc/latest/install/requirements.htm).
• Review the content of your map within the ArcGIS extension. Sometimes, specific map elements or layers can cause synchronization problems.
• If you have access to different versions of Illustrator, such as v27.8.1 (latest version) or the previous major version 26.5.x, consider trying the sync process on those versions to see if the issue persists.
• Sometimes, user account-related issues can affect syncing. Create a new admin user account on your computer and try to sync the map from that account to see if it works.

Remember to back up your work and data before making any significant changes to your software or user accounts. If none of these steps resolve the issue, providing more detailed information about any error messages or specific behaviors you encounter during the sync process can help in troubleshooting further.

If the issue continues, consider reaching out to ArcGIS support for specific guidance related to their extension. They might have insights or solutions tailored to their product.

Best,

Anshul Saini