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C
ClaudiaPLNTS
Participant
February 12, 2024
Question

Artboards keep being deleted after re-opening

  • February 12, 2024
  • 2 replies
  • 446 views

Hi,

I've got this one specific Illustrator file, of which my artboards disappear every time I open it.

The contents of the artboards are still there, all boards except one just disappear. 

Even if I make new artboards around the content, they will be gone the next time I open the file.

Any way to fix this? 

 

    This topic has been closed for replies.

    2 replies

    Kate_Cultivate
    Kate_Cultivate
    Participant
    November 12, 2024

    The same thing keeps happening to me. Has there been a confirmed fix to this?

     

    Thanks

    C
    ClaudiaPLNTSAuthor
    Participant
    November 12, 2024

    For me the problem was it being an EPS file instead of AI. Only AI saves the artboards appearantly.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    November 12, 2024

    Hello @Kate_Cultivate,

    I'm sorry to hear about your experience. Would you mind sharing more details, like the OS/Illustrator version, a sample file, and a screen recording of your workflow and the problem, so I can check this with the team?

    Looking forward to hearing from you.

     

    Anubhav

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 12, 2024

    So the only change you make is adding the artboards?

     

    Where do you save the file? Please try the harddisk

    Please turn off "Save in background" in the preferences and try again.

    C
    ClaudiaPLNTSAuthor
    Participant
    February 12, 2024

    Hi,

    No i usually make a new icon and then save it. For example just now, i created a new icon and added artboards to the previous ones again. I turned of the save in background and saved it as a new file on my harddisk. After opening it again, all artboards were gone again except the last created one. First screenshot is how i saved it, second one after closing and opening again.

     

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 12, 2024

    And you are saving it as AI in the latest available version?

    Can you please "Save as" and then select version 2020?

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