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BlueCosm
Participant
April 27, 2022
Question

As of Last Week, Illustrator Won't Open (MacOS 10.15.7, late April 2022)

  • April 27, 2022
  • 2 replies
  • 332 views

I’ve tried uninstalling the app and preferences, restarting the computer, and reinstalling the app. Still it won’t run. Anyone else running into this? Anyone have ideas? Other CC apps are fine,  and Illustrator was fine until this.

 

This was in the "Problem Details": 

Dyld Error Message:
Library not loaded: @6878337_path/../Frameworks/dvaappsupport.framework/Versions/A/dvaappsupport
Referenced from: /Applications/Adobe Illustrator 2022/Adobe Illustrator.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
Reason: no suitable image found. Did find:
/Applications/Adobe Illustrator 2022/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaappsupport.framework/Versions/A/dvaappsupport: open() failed with errno=13
/Applications/Adobe Illustrator 2022/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaappsupport.framework/Versions/A/dvaappsupport: open() failed with errno=13
/Applications/Adobe Illustrator 2022/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaappsupport.framework/Versions/A/dvaappsupport: stat() failed with errno=13

    This topic has been closed for replies.

    2 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    May 5, 2022

    Hi @BlueCosm,

     

    We are sorry for the trouble. We would like to know if resetting preferences as suggested by @Kevin Stohlmeyer worked for you or not? If not, would you mind sharing a few details like:

    • The exact version of Illustrator
    • Are there any recent changes made to your system? For example, any antivirus, plugins, or web extensions installed recently.

    • Kindly submit the Crash Report by following the steps in this article: (If Illustrator crash dialog box is opening) https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html

      While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

     

    Also, please check & confirm if the app opens up in the root user account or not.

     

    Kindly update the discussion if you still need assistance with it. We'd be happy to help.

     

    Thanks & Regards,

    Anshul Saini

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    May 2, 2022

    Have you tried resetting the preferences?

    S
    Sharon242833810e59
    Participant
    May 2, 2022

    I would like to continue using AI 2019 for 32 bit Windows but when trying to launch I am getting a message that windows is unable to verify my subscription.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    May 2, 2022

    Log in to Adobe.com and verify your subscription is still active there under "Account details".

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