Asset Export doesn't work consistently

Forum|Forum|1 year ago
March 6, 2025
1 reply
921 views

I'm trying to export a PNG of various versions of a logo through the Asset Export panel (see image below). I checked, and there are no hidden guides in the selection. When I try to export a PNG 8, most of the time, it doesn't work even though Illustrator displays a success message (see image below). I had to repeat the process several times before one of the files finally exported something (see image below). I've reset preferences and the problem still persists.

Any ideas would be welcomed?

Bug

Anubhav M

Community Manager

Hello @DrewParagon,

Would you mind confirming the version of Illustrator installed and sharing a link to a sample file here after uploading it to a file-sharing service, so I can better assist you?

Looking forward to hearing from you.

Anubhav

DrewParagonAuthor

Inspiring

Sure, it's Illustrator v29.1 (64bit).

Of course, now that I've prepped it to send to you, the Asset Export seems to be working now. My issue is that it's not reliable. I had to just press+repeat several times before anything happened.

I've still uploaded it below in case you want to test it out, but like I said it's started working now on my system after several attempts.

DrewParagonAuthor

Inspiring

ok, I guess I can't include AI files in a post. Here's a link to the file: https://www.dropbox.com/scl/fi/9yhzncwy7erwudrrwavzv/asset_export_tester.ai?rlkey=sxoy3lekwr32p146akiar2p5s&st=itt1n01m&dl=0

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