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designybjrs
designybjrs
Known Participant
December 13, 2023
Answered

Asset Export not exporting to scale (bug with new update??)

  • December 13, 2023
  • 2 replies
  • 600 views

Ever since updating Illlustrator, I've found that, when I export using Asset Export, the resulting files are not the scale I specified. Instead, they export as the size they are on the artboard.

 

For example: I created a graphic that fills a 2000px artboard. I exported the graphic using Asset Export and specified 750px width. Instead, it exports at 2000px width.

 

Huge pain when exporting graphics for a website!!

    This topic has been closed for replies.
    Correct answer Monika Gause

    PLease check this out for resetting the preferences: https://helpx.adobe.com/illustrator/using/setting-preferences.html

    This will erase all your settings

     

    I just tried it and it worked as it should.

    2 replies

    R
    redsand209
    Participating Frequently
    July 16, 2024

    Previously, setting a scale (2x, 4x, 8x, etc) left the pixel dimensions the same but would increase resolution. That left things the same visual size when importing. Very annoying! So you would either manually fix all the resolutions to be consistent or you would reexport to different pixel dimensions. 

     

    As of July 2024 I have found the feature to work as I originally expected. Which is to say I think in terms of scale as actual dimensions not resolution, and my files are now reflecting that. This may have been a recent update but I cannot find any documentation.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    December 14, 2023

    Please show screenshots of how everything is set up.

    Did you already reboot the computer? Reset the preferences?

    designybjrs
    designybjrsAuthor
    Known Participant
    December 14, 2023

    Screenshot attached! I did try restarting my computer. How would I go about resetting the preferences?

     

    Monika Gause
    Community Expert
    Monika GauseCommunity ExpertCorrect answer
    Community Expert
    December 14, 2023

    PLease check this out for resetting the preferences: https://helpx.adobe.com/illustrator/using/setting-preferences.html

    This will erase all your settings

     

    I just tried it and it worked as it should.

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