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alex_nl
alex_nl
Known Participant
May 7, 2019 1:15 PM UTC
Answered

Asset export panel not working

When I try to export assets using the asset export panel, nothing is being exported at all. It used to work perfectly though, but not anymore.

Any tips on how to troubleshoot this?

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    Monika Gause
    Monika GauseCorrect answer
    Community Expert
    May 9, 2019 11:19 AM UTC

    I am exporting to a subfolder of my desktop on a local drive.

    Nothing big changed to my setup concerning user privileges or software. I don't use any plugins for Illustrator.

    Rebooting the PC has no effect.


    In that case you could try resetting the preferences. Rename the folder so you can revert in case it doesn't help.

    How to set preferences in Illustrator

    View reply

    11 replies

    jordanr67095161
    Participant
    Oct 30, 2023 4:00 PM UTC

    I found that I was unknowingly grabbing guides when trying to drop in my artwork. Turn on guides to makes sure you arent inadvertently grabbing guides when dragging your artwork to the export panel. Solved the issue for me

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      sockprincess
      Participant
      Nov 28, 2024 5:21 PM UTC

      Thank you so much this is what fixed it for me! 

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      alex_nl
      alex_nlAuthor
      Known Participant
      Jun 27, 2019 12:11 PM UTC

      Hi Monika,

      This issue has happened several times since your help.

      Last week I reinstalled my PC and even now the issue happens again. Resetting preferences by renaming the folder in AppData / Roaming does not help either this time.


      Have you got other suggestions?

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      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      Jun 27, 2019 12:37 PM UTC

      This looks like your preferences corrupt too easily.

      In that case I would contact support so they can log into your system to check this out:

      Contact Customer Care

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      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      May 7, 2019 1:27 PM UTC

      Please show us your setup and tell us exactly what you're doing step by step.

      Also: which version and system?

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      alex_nl
      alex_nlAuthor
      Known Participant
      May 9, 2019 7:24 AM UTC

      Hi Monika,

      When I create a new document, draw a random shape, and drag it to the Assets Export panel, the item appears in that panel, and I select it. In the Export settings section, I choose SVG as the output format.

      Then I click Export, and choose a folder where the file should be exported to.

      After clicking Select folder, there is a window briefly poping up with a progress bar inside. The title of the popup is 'Exporting' and the message is 'Exporting as SVG format'.

      After taking these steps in the past, the SVG file would appearin the folder I choose. But since a couple of weeks or months the function does not work anymore and the folder remains empty.

      I use Illustrator 23.0.3 64 bit on a Windows 10 OS.

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      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      May 9, 2019 9:28 AM UTC

      Do you export into a synchronized folder?

      To a network?

      Try the harddisk instead.

      Are the user privileges set appropriately?

      Do you restart the computer regularly?

      Can you try and remember if there is something you changed on that system? Installed something? A new plugin for Illustrator?

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