Auto-renewal of subscription

Question

Hi there

On the 24th December 2021, I purchased a year subscription to Adobe Illustrator as a gift. This auto-renewed on the 24th December 2022 but unfortunately I was unable to cancel within the 14 day period. I do not wish to have a subscription to Illustrator and would like a refund for the year.

Kind regards

John

John24285422zmhm · Accepted Answer

The chat is in the bottom right. You need to be logged into your Adobe ID. If it doesn't work, please try a different browser.

Hi Monika, the chat icon didn't appear on Chrome, Microsoft Edge or Internet Explorer. But I found it after installing Firefox. Once I got on the chat, the issue was resolved!
Thanks very much for your help 🙂

Although Adobe, if you're listening, please make it so the chat icon appears on all major browsers.

michelew83603738 · Answer

You need to talk to Adobe itself, not the forum. We are not employees, but others users like yourself. The link below might be a good place to start if you are in the US or you could go to Twitter @AdobeCustomerCares

https://www.adobe.com/about-adobe/contact.html

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