Big black rectangle

Forum|Forum|8 years ago
December 6, 2017
3 replies
2081 views

Anyone see this before? Can't move it, click it, anything

This topic has been closed for replies.

Correct answer luvbrothel

OS 10.11 (El Capitan) is compatible with CC 2018. Any OS prior to that is not.

Perhaps just an older CPU can't handle it.

chanaart

Community Expert

happened to me before with a grey rectangle. I turned off the GPU and restarted AI. It did not help I reinstalled AI.

Chana

L

luvbrothelAuthor

Participant

I'm probably going to have to go back the previous AI version as other problems are showing up. Thanks

Bill Silbert

Community Expert

OS 10.11 (El Capitan) is compatible with CC 2018. Any OS prior to that is not.

Pariah Burke

Community Expert

It looks like a graphics glitch in the shape of a panel. Try minimizing Illustrator and then restoring it. If it persists, you might want to try turning off GPU Performance (here: GPU Performance ), running fewer applications (Photoshop and Outlook are pretty memory intensive, as is Illustrator), restarting your Mac, and even maybe resetting the PRAM (info: https://www.google.com/search?q=reset+pram+mac&oq=reset+pram+mac&aqs=chrome..69i57j0l5.5084j0j7&sourceid=chrome&ie=UTF-8 ).

L

luvbrothelAuthor

Participant

Thanks - I haven't gone the zapping the PRAM route yet. There are other glitches popping up. I suspect my 10.11 along with my older Quad-Core Intel Xeon isn't compatible with this version.

Bill Silbert

Community Expert

Try turning off GPU Performance. Click on the rocket ship in Illustrator's top menu bar to access it.

L

luvbrothelAuthor

Participant

Thanks for the input - The GPU isn't on (not enough VRAM).

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