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David35043410s7i3
Participant
January 26, 2024
Question

black blank save dialogue box

  • January 26, 2024
  • 1 reply
  • 1334 views

I just installed the latest version of Adobe Illustrator.  However, when I save the file, the [Save, Save as] dialogue box is blank.  How do I fix it?  

Thanks!

David L

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
January 27, 2024

Hello @David35043410s7i3,

 

Sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:
(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Arslan0606
Arslan0606
Participant
April 25, 2024

still doesn't work on winds 11 pro

    V
    Vrizzcy
    Participant
    October 26, 2024

    mine doesnt work either

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