Skip to main content
Sparkerman1711
Sparkerman1711
Inspiring
May 18, 2022
Answered

Black box shows up with selection tool

  • May 18, 2022
  • 4 replies
  • 1503 views

When I use a selection arrow to select some type, a black box appears to the lower right. I feel this is a bug. Is there anyway to correct this?

This topic has been closed for replies.
Correct answer Anshul_Saini

Hi @Sparkerman1711,

 

We are sorry for the trouble. We have already logged a bug with the product team for this issue, and they are currently investigating it. This generally happens when working on "CPU preview" on macOS. Workaround to use the GPU preview modes only. Please check if turning on GPU performance from Illustrator preferences or, as @Ton Frederiks suggested, cmd+e help resolve the issue or not?

 

We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

 

4 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
May 23, 2022

Hi @Sparkerman1711,

 

We are sorry for the trouble. We have already logged a bug with the product team for this issue, and they are currently investigating it. This generally happens when working on "CPU preview" on macOS. Workaround to use the GPU preview modes only. Please check if turning on GPU performance from Illustrator preferences or, as @Ton Frederiks suggested, cmd+e help resolve the issue or not?

 

We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

 

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
May 18, 2022

Does it change when you use Cmd E to switch between GPU and CPU Preview?

    Sparkerman1711
    Sparkerman1711Author
    Inspiring
    May 18, 2022

    It was all created from scratch in the latest version of Illustrator. I suspect it might be some time screen rendering issue. I think it's trying to display the width and height. I'm on a iMac with latest OS software.

    John Mensinger
    Community Expert
    John MensingerCommunity Expert
    Community Expert
    May 18, 2022
    quote

    I think it's trying to display the width and height.

     

    If that's the case, it should go away if you turn off Smart Guides > Measurement Labels in Preferences

     

     

    Try it and see...

     

      Sparkerman1711
      Sparkerman1711Author
      Inspiring
      May 18, 2022

      That seems to fix it, thanks. It's a bummer though, I kink of like the measurement feature turned on. Hopefully it is something that will be fixed in future updates.

      Thanks again.

      John Mensinger
      Community Expert
      John MensingerCommunity Expert
      Community Expert
      May 18, 2022

      It's not easy to see what's happening there, but it does look as though you might be attempting to edit a PDF that was not saved in/by Illustrator. What is the origin of this artwork? Can you swich to Outline View and post another screenshot?

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices