Black Screen - no artwork

Question

Hi all,

I hope someone can help me.

I am struggling to open any file on illustrator. For some reason it does not show the graphics. It only shows a black screen. I have tried uninstalling and reinstalling it multiple times. I have also used Adobe Creative Cloud Cleaner to uninstall Illustrator, reinstalled and still the same problem persists.

I have excluded illustator from my threats and security.

I have tried installing a different version. Same problem.

All my other Adobe programs work perfectly.

Any ideas on what else to try?

Anubhav M · Accepted Answer

Hello @Stacey37559913eu0e,I'm sorry to hear about your experience. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3Ux9TqY) as Bobby suggested, and checking if it helps?Looking forward to hearing from you. Anubhav

Bobby Henderson · Answer

What kind of graphics card is in your computer system? Is the driver for it up to date? Sometimes the graphics card driver can be a source for big problems with Illustrator.

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