Blank grey box when saving in Illustrator 28.2

Forum|Forum|2 years ago
February 21, 2024
2 replies
459 views

I am getting a blank grey box when saving in AI 28.2, and am unable to save.

The same happens when I try to link a file.

Any work arounds or fixes available?

Thanks!

Bug

This topic has been closed for replies.

Srishti_Bali

Legend

Hi there,

We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.

Regards,

Srishti

Anubhav M

Community Manager

Hello @robp48232539,

We understand that encountering technical issues can be frustrating. Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:
(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

Looking forward to hearing from you.

Thanks,

Anubhav

gaiusg71457247

Participant

Hi, i dont get how closing adobe will help when i have unsaved work. you are saying that this on going problem for alot of people will result in a lot of people losing work? also, Illustrator - specifically illustrator, has hanging and force quitting too many times in the past few months.

Anubhav M

Community Manager

Hello @gaiusg71457247,

Sorry to hear about your experience. Would you mind sharing more details, like the exact version of the OS/Illustrator and screenshots of the problem, so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded