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default4cty8bxq5n6o
Participant
August 2, 2024
Answered

Blank Home Screen, Save As and New Not Working

  • August 2, 2024
  • 1 reply
  • 773 views

Since the CrowdStrike outage, I've had a blank screen upon opening Illustrator and have been unable to get a dialogue box to open when I click "Save As" or Ctrl+Shift+S, or "New" or Ctrl+N. I uninstalled and reinstalled Illustrator, and tried going back to a previous version of Illustrator with no improvement. Has anyone else run into a similar issue and found a fix? Windows 11, Illustrator 28.6. 

 

As far as I can tell, I haven't installed any new fonts recently, and I've only activated fonts from within Adobe. I also tried renaming the UXP folder under Roaming.

 

My current workaround is save as a copy and new artboards. 

This topic has been closed for replies.
Correct answer default4cty8bxq5n6o

Sounds good! It looks like our IT person isn't in the office at the moment. When he's back in, I'll ask him to try it exactly as described in that thread. In the meantime, if you can think of any other things that might work, I can try those.


I found someone with the admin log in, and after the renaming of that folder + a restart of my computer, Illustrator is working correctly again! Thank you!!!!

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
August 2, 2024

Further down in this thread is a post about UXP. Can you try that: https://community.adobe.com/t5/illustrator-discussions/illustrator-opens-with-blank-window/td-p/9227237 

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default4cty8bxq5n6oAuthor
Participant
August 2, 2024

Hey! Thank you for the suggestion - does it need to be the UXP folder under Common Files? I already tried renaming the one in Roaming and that didn't work. I ask because it's my work computer. I tried renaming the one in Common Files and it asked me to grab an administrator, meaning I'd need to get someone from IT to do it. I'm trying to avoid that unless it is the only thing that could possibly work. 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
August 2, 2024

You need to do it exactly as described.

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