Skip to main content
DoctrSuSE
DoctrSuSE
Known Participant
November 7, 2019
Question

Blank PNG Exports

  • November 7, 2019
  • 5 replies
  • 2320 views

Has been going on before this latest update.  I have a handful of AI files and I cannoy export them as PNGs.  I've tried resetting preferences/reinstalling, using and not using the Artboard checkbox during export, etc.  The resulting export is just a blank file.  JPG and other export types work fine.  What info can I provide to help troubleshoot?

 

Thanks.

5 replies

chanaart
Community Expert
chanaartCommunity Expert
Community Expert
May 22, 2024

Can you upload the file or a screenshot?

 

J
jennifert84472722
Participant
May 22, 2024

this is happening to me too, but when i open the exported "blank" png, it shows the full image. 

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    May 22, 2024

    There is currently a bug that does not display a preview when exporting as PNG. 

    It does export correctly.

    You can use Export for screens which gives a preview.

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    September 16, 2022

    There was a bug a few months ago from that update, where all png exports were set to transparent indexed color mode. Open the png in Photoshop and change the color mode to RGB, then save. Does that resolve the issue?

     

    What AI version are you using?

    H
    HeatherBou
    Participant
    September 16, 2022

    This is happening to me also!!!

      Ton Frederiks
      Community Expert
      Ton FrederiksCommunity Expert
      Community Expert
      November 7, 2019

      You could provide an example Illustrator file that has the problem.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices