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L
Locster
Participant
May 26, 2020
Answered

Blank Screen on Illustrator on Mac OS

  • May 26, 2020
  • 3 replies
  • 28516 views

When I open the illustrator app everything is blank.

When I try and open a new document basically samething, the new document window opens but I can not see anything or choose anything.

 

 

 

{Renamed by MOD}

Correct answer EdduVaz

the best solution i got to my OS Illustrator 2020 24.2.0 was:

In preferences check the box that says "Use Legacy New Document dialog"

3 replies

B
Byron Graphics
Participant
June 6, 2023

En windows sucede lo mismo, desinstale la aplicación y volví a instalar desde creative cloud, así se soluciono el problema.

 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 8, 2023

Hello @Byron Graphics,

 

We're glad to hear that your issue has been resolved by reinstalling Illustrator. To help other users with similar problems, would you mind marking the answer as correct? We appreciate your contribution to the community. Let us know if you have any more questions or concerns. We're always here to help.

 

Thanks,

Anubhav

    EdduVaz
    EdduVazCorrect answer
    Inspiring
    June 27, 2020

    the best solution i got to my OS Illustrator 2020 24.2.0 was:

    In preferences check the box that says "Use Legacy New Document dialog"

      @
      @SharonZ
      Participant
      October 24, 2022

      YES!!!  Thank you!  Finally a fix that worked on my machine.

       

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      October 24, 2022

      Hello @@SharonZ,

       

      Glad to hear that you were able to resolve the problem. Feel free to reach out if you need further assistance in the future. We'd be happy to help.

       

      Thanks,

      Anubhav

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      May 26, 2020

      Hi there,

       

      Sorry to hear about this issue. I understand how frustrating it could be. Let us help you fix this. Please try following these steps one by one and let us know how it goes:

       

       

      Let us know if this helps or if you have any further questions.

       

      Regards,

      Srishti

        M
        MdhArt
        Inspiring
        May 25, 2021

        None of this worked. Nothing but a white screen and wasted time. Current machine: OS X Big Sur 11.4 (was occuring before the latest update, today 5/24/2021) and on PC: win10 64bit. Everything up to date. 

         

        This is disappointing. Any more ideas??

          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          May 25, 2021

          If uninstalling and resetting doesn't help, then the next thing would be to contact Customer Care, so they can have a look inside your system https://helpx.adobe.com/contact.html

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