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Redge13
Participating Frequently
September 12, 2021
Question

Blocking (multicolor wheels) Illustrator and Indesign when I'm creat or open documents

  • September 12, 2021
  • 1 reply
  • 166 views

bonjour à tous depuis une semaine impossible de lancer illustrator et indesign.

Le lancement de l'application se fait correctement, mais dès que je lance la création d'un nouveau document ou la lecture d'un document existant, la roue multicolore (systeme) apparait et je n'ai plus rien a faire.

J'ai tenté lattente, rien n'y fait.....je suis obligé de forcer l'application à quitter.

J'ai supprimer l'es deux Illustrator et Insedign tenté d'installer des version antérieur, en supprimant tout, toujours le même problème.

Je viens de réinstaller Os X Big SUR toujours le même problème 😩

Avez-vous eu le même problème ?

Merci par avance pour votre aide.

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Hi, since one week when I launch illustrator and indesign.
The application is launched correctly, but as soon as I start creating a new document or reading an existing document, the multicolored wheel (system) appears and I have nothing more to do.
I tried to be patient, nothing helped ..... I have to force the application to quit.
I removed Illustrator and Insedign, and tried to install older version, removing everything, it's still the same problem.
I just reinstalled Big SUR Os X and olso it's still the same problem 😩
Did you have the same problem ?
Thank you in advance for your help.

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Community Expert
September 12, 2021

Which version is it?

What happened a week ago? Did you install something? Or made an update?

 

When uninstalling/reinstalling, did you run the Cleaner tool inbetween?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Redge13
Redge13Author
Participating Frequently
September 12, 2021

Hi Monika,
I do the updatpe of Suitcase Fusion, and changed the location of a lot of files files,  asked them to comeback to my apple cloud space.
the version of Illustrator is 25.4.1 and for Indesign is 16.4
the version of my os x Bigsur is 11.5.2 (20G95)
I don't used the Creative cloud cleaner.
I've just uninstall without saving their preferences.
Thanks a lot for your attention and your help

Monika Gause
Community Expert
Community Expert
September 13, 2021

Suitcase Fusion might cause issues. Does Illustrator work when you deactivate it?

 

Also: you didn't change system files, no?

 

You might need to use the Cleaner tool if you still cannot get it to work