Blue tutorial box won't go away

Question

Yeah so I downloaded the program yesterday, and the irritating tutorial box (I assume? It's just blue and blank?) is glitching out. I can't click it, I can't close it, I can't move it. It was on the bottom yesterday so I could ignore it but it glitched up to the top today and now it's in the way of layers and anything I need to access at the top of the toolbar which is pretty program breaking.

Suffice it to say my free trial isn't exactly going well.

J E L · Accepted Answer

I'm having the same issue. You're not alone raeflower

Okay, @raeflower was able to get it to go away by restarting their computer. I'm not sure what you've tried so far. Here are some ideas: Close all documents. In Preferences, uncheck the Show Tool Tips in the General tab. Close Illustrator. Relaunch the program. Is the box still there? If so, try closing all Adobe applications, quitting all the way out of the Creative Cloud app, and restarting your computer. Still there? Try reinstalling Illustrator. You can keep your preferences or follow instructions to reset them here: How to set preferences in Illustrator (adobe.com)

Still there? Please come back and we'll try to troubleshoot with you some more!

J E L · Answer

@raeflower Did you try turning off Show Tool Tips in your Edit > Preferences > General tab?

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