Booting up Illustrator, create new file/open file looks like this

Forum|Forum|3 years ago
September 27, 2022
1 reply
239 views

Please help! I have no idea why this started happening or how to even begin to troubleshoot outside of the standard- uninstall/reinstall- which i did do. Any help would be greatly appreciated.

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Correct answer Omar.Fathy

Try these solutions:

Reset Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
If doesn't work, try the next one.
Rename the CEP folder to CEP.old from the following location:
C:\Program Files (x86)\Common Files\Adobe
If doesn't work, try the next one.
Rename the extensions folder to extensions.old in the following location:
C:\Program Files\Common Files\Adobe\UXP
If doesn't work, try the next one.
Uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

Omar.Fathy

Correct answer

Community Expert

Try these solutions:

Reset Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
If doesn't work, try the next one.
Rename the CEP folder to CEP.old from the following location:
C:\Program Files (x86)\Common Files\Adobe
If doesn't work, try the next one.
Rename the extensions folder to extensions.old in the following location:
C:\Program Files\Common Files\Adobe\UXP
If doesn't work, try the next one.
Uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

S

SticksxStonesAuthor

Participant

Thank you so much, i ended up having to use the cc cleaner tool after
trying all the other options but happy to have a program that plays nice
again!

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