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Tania28105272a99o
Participant
January 25, 2023
Answered

Borrar caché datos del MacBook

  • January 25, 2023
  • 2 replies
  • 4205 views

Hola! Tengo un problema y es que el mac se llena de "caché" y ocupa mucho espacio en los datos del sistema. Los de apple me han dicho que puede que el ordenador eso no lo detecte como datos temporales y es por eso por lo que no lo borra ¿alguien sabe cómo puedo solucionarlo?

 

Muchas gracias

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Correct answer Anubhav M

Hello @Tania28105272a99o,

 

Thanks for reaching out. Would you mind trying to reset Illustrator's preferences manually as suggested by Myra, and check if that helps resolve the issue:


• Close all Adobe applications.
• Go to the following locations
• ~/Library/Caches
• ~/Library/Application Support/Adobe
• ~/Library/Preferences
• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 27 Settings.old
• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

 

If the issue persists, kindly share some more information, like the exact version of the OS/Illustrator installed on your computer, system configuration, and screenshots of the location of these files so we can investigate this further.

 

Looking forward to your response.

 

Thanks,

Anubhav

2 replies

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
January 27, 2023

Hello @Tania28105272a99o,

 

Thanks for reaching out. Would you mind trying to reset Illustrator's preferences manually as suggested by Myra, and check if that helps resolve the issue:


• Close all Adobe applications.
• Go to the following locations
• ~/Library/Caches
• ~/Library/Application Support/Adobe
• ~/Library/Preferences
• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 27 Settings.old
• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

 

If the issue persists, kindly share some more information, like the exact version of the OS/Illustrator installed on your computer, system configuration, and screenshots of the location of these files so we can investigate this further.

 

Looking forward to your response.

 

Thanks,

Anubhav

    Myra Ferguson
    Community Expert
    Myra FergusonCommunity Expert
    Community Expert
    January 25, 2023

    Because your post is in the Illustrator community, I assume that you're referring to Illustrator cache. If that's the case, then you could try deleting your Illustrator settings:

    from Astute Graphics - Deleting Illustrator Settings

    "Why would I want to delete my Illustrator Settings?

    Whereas, it's been common practice to reset Illustrator Preferences if minor issues are encountered, the Preference's containing folder "Adobe Illustrator [version] Settings" also stores settings and cache data which can corrupt. A prime example of this, is when upgrading to Illustrator 2020 (v24.2) which has proven to be problematic retaining historic data created using previous versions of Illustrator, even without any third party plugins being present."

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