Brush pressure option is grayed out on Illustrator 2019 on Windows 10 System

Hi Adobe family!

I have seen this question asked constantly all over the internet but can't find a fix that works for me. My pen pressure works perfectly in Photoshop but Illustrator won't let me choose pressure as an option when creating a calligraphy brush (same applies for blob brush and standard stroke brush). Illustrator also doesn't recognize the eraser end of my pen (this does work in Photoshop.)

My set up:

• Wacom Cintiq 22HD (latest driver 6.3.34-3)
• Windows 10 Laptop
• Illustrator CC 23.0.3

I have tried:

• Restarting my computer
• Uninstalling and reinstalling illustrator
• Resetting illustrator preferences
• Resetting pen preferences
• Uninstalling and reinstalling pen and tablet driver
• Installed an older version of Illustrator (that I know used to work fine)

None of this has fixed the issue, I don't know what else to do!

Any help would be so appreciated! Happy to provide more details if needed.

Jess

{Renamed by MOD}