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GrafikPLUS.at
Participant
March 2, 2024
Question

Bug beim Scrollen (Windows)

  • March 2, 2024
  • 1 reply
  • 208 views

Seit neuestem Update von Illustrator ist ein Bug beim Scrollen. Kaum beginne ich zu scrollen, lässt sich das Bild nicht mehr fixieren. Es hilft dann nur mehr der Task Manager zum Beenden des Programms. Das Verschieben mit dem Navigator ist möglich.

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
March 4, 2024

Hello @GrafikPLUS.at,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and sharing your observations. Additionally, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3Tm1oz1), and checking for any pending OS updates (https://adobe.ly/3TnKAYt).

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), details about your workflow, whether Illustrator behaves this way with all files, and a screen recording of the problem (https://adobe.ly/3uU0Wyy), so we can investigate this further.


Looking forward to hearing from you.

 

Thanks,

Anubhav

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