Skip to main content
Participant
October 29, 2025
Question

BUG | Illustrator crashes on Windows 11 and 10

  • October 29, 2025
  • 1 reply
  • 48 views

Our Illustrator crashes with just a few artboards. We are also experiencing slowness with the Gaussian blur.

 

Danielle Able

1 reply

Abhishek Rao
Community Manager
Community Manager
October 29, 2025

Hi @max2025_user__9236,

 

I'm sorry to hear that Illustrator is crashing and running slow when using Gaussian Blur. Could you please share a few more details, like which version of Illustrator you're using and whether the crash happens with all files or only specific ones?

Try manually resetting Illustrator preferences and see if that helps. Ref: https://adobe.ly/3Lmb9vn.

If you see the Adobe Crash Reporter when it crashes, please submit the crash report and share the email address you used while submitting it via DM, so I can check the logs. Reference: https://adobe.ly/47tGP9x.

Also, please try the troubleshooting steps in this guide and let me know if it helps: https://adobe.ly/3WwKCxT.

A short screen recording showing when the crash occurs would also be very helpful to understand exactly where it happens.

 

Looking forward to your update.

Abhishek