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Known Participant
July 14, 2025
Question

BUG - unable to zoom in/out using trackpad after minimizing/expanding window.

  • July 14, 2025
  • 2 replies
  • 213 views

as the title says.

Bug usually goes away after closing and re-opening the window.

Only happend on illu, and not other Adobe software.

2 replies

Abhishek Rao
Community Manager
Community Manager
July 14, 2025

Hi @szymon_5776,

 

Thanks for sharing! I'm sorry to hear about the trouble with the trackpad zoom after minimizing or expanding the window. Could you please confirm your operating system and the exact Illustrator version you're using? Also, does this happen with all files or only certain ones?

In the meantime, please check if GPU Performance is enabled in Illustrator preferences. If it is, try turning it off and see if that helps. You can also test the issue in Safe Mode to rule out any interference from third-party software.

Windows: https://adobe.ly/44Hn90r
macOS: https://adobe.ly/3GIVF2E

 

Looking forward to your update.

Abhishek

Known Participant
July 16, 2025

Sorry for the late response!


OS: macOS Sequoia 15.5

Adobe illustrator: 29.6.1

 

Monika Gause
Community Expert
Community Expert
July 16, 2025
Monika Gause
Community Expert
Community Expert
July 14, 2025

Which system?