BUG - unable to zoom in/out using trackpad after minimizing/expanding window.

Forum|Forum|8 months ago
July 14, 2025
2 replies
213 views

as the title says.

Bug usually goes away after closing and re-opening the window.

Only happend on illu, and not other Adobe software.

Bug

Abhishek Rao

Community Manager

Hi @szymon_5776,

Thanks for sharing! I'm sorry to hear about the trouble with the trackpad zoom after minimizing or expanding the window. Could you please confirm your operating system and the exact Illustrator version you're using? Also, does this happen with all files or only certain ones?

In the meantime, please check if GPU Performance is enabled in Illustrator preferences. If it is, try turning it off and see if that helps. You can also test the issue in Safe Mode to rule out any interference from third-party software.

Windows: https://adobe.ly/44Hn90r
macOS: https://adobe.ly/3GIVF2E

Looking forward to your update.

Abhishek