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christianw81698368
christianw81698368
Known Participant
Oct 21, 2020 8:34 AM UTC
Answered

Bug? Zooming in moves selected object

Hello there,

I experience one super annoying problem quite often in Illustrator:

When I zoom in (Ctrl + "+") with an object or several selected, the object is moved just a little bit to the right. It is exactly as if I used the arrow right key.

Does anyone else have that problem or is that due to my laptop?

This is really dangerous as I need to be extra aware when finalizing print data.

 

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    corradoc16733669
    corradoc16733669Correct answer
    Participant
    Jul 17, 2024 1:58 PM UTC

    Hi, 

    this is what I understand. 

    As long as I used MAC I never had any problems. I switched to windows and noticed this problem which is causing me serious problems (I create packaging and often 1mm makes the difference between a perfect project and a wrong one).


    I found these two solutions.
    1 - use a full keyboard with number pad. Use Ctrl + "+" or Ctrl + "-" (use "+" or "-" of the numer pad) this works well form me

     

    2 - Use Ctrl + "+" or Ctrl + "-" but hold down ctrl half a second longer after releasing + or -. For me using this solution solve the problem. 

     

    I see that you use LENOVO with Wacom. Same here.... Maybe is a Lenovo keybord incompatibility?

     

    View reply

    17 replies

    mariuszs58330367
    mariuszs58330367
    Participant
    Jul 29, 2024 8:40 AM UTC

    Yup, the same. Newest windows 11Pro & CC. 

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    corradoc16733669
    corradoc16733669Correct answer
    Participant
    Jul 17, 2024 1:58 PM UTC

    Hi, 

    this is what I understand. 

    As long as I used MAC I never had any problems. I switched to windows and noticed this problem which is causing me serious problems (I create packaging and often 1mm makes the difference between a perfect project and a wrong one).


    I found these two solutions.
    1 - use a full keyboard with number pad. Use Ctrl + "+" or Ctrl + "-" (use "+" or "-" of the numer pad) this works well form me

     

    2 - Use Ctrl + "+" or Ctrl + "-" but hold down ctrl half a second longer after releasing + or -. For me using this solution solve the problem. 

     

    I see that you use LENOVO with Wacom. Same here.... Maybe is a Lenovo keybord incompatibility?

     

    Translate
    Marina303696150zau
    Known Participant
    Jul 18, 2024 10:32 AM UTC

    Thanks a lot for teh suggestions, I will try it out. I have the same experience - never had this problem on a Mac, but it contantly happens on Windows.

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    Marina303696150zau
    Known Participant
    Jun 27, 2024 10:06 AM UTC

    I have the same problem, it is rreally frustrating

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    Srishti_Bali
    Srishti_Bali
    Legend
    Jun 27, 2024 1:19 PM UTC

    Hi @Marina303696150zau,

     

    I apologize for the inconvenience you're experiencing. To better assist you, could you please provide a few more details?

    • Operating system and version of Illustrator
    • When did this issue start occurring? Did it begin after installing the latest version?
    • Is the issue specific to a particular file?
    • Does turning off GPU performance help? (You can do this by going to Preferences (CTRL/CMD + K) > Performance > Uncheck GPU Performance)

    We're here to help and just need a bit more information to assist you effectively.

     

    Regards,

    Srishti

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    Nurek279938597qqd
    Participant
    Jan 18, 2023 11:04 AM UTC

    i have the same problem adobe any solution?? ?

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    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    Jan 18, 2023 11:14 AM UTC

    Please contact Customer Care using the link posted by Srishti

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    Srishti_Bali
    Srishti_Bali
    Legend
    Nov 7, 2020 4:04 AM UTC

    Hi there,

     

    We’re sorry to hear this trouble. It looks like we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

     

    Regards,

    Srishti

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    Domenico26154439y8sb
    Participant
    Mar 30, 2023 5:36 PM UTC

    Where can i find the chat? If i click the "contact us" button it shows me just other written guidelines!

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    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    Oct 21, 2020 9:57 AM UTC

    Do you see the object XY coordinates change in the Transform or Control panel?

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    christianw81698368
    christianw81698368Author
    Known Participant
    Oct 21, 2020 10:35 AM UTC

    Hi Ton,

    I will try and focus on that. I have lots of files to try that the next days and will reply asap.

    As a matter of fact the objects move. It is not just a question of display.

    For example I got a file back from the printer to fix a (slightly) displaced layer.

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