Skip to main content
Inspiring
June 6, 2023
Answered

Bugs on start up new version 27.6

  • June 6, 2023
  • 1 reply
  • 1895 views

Second update: the guys at the development department were efficient and within a day they released a new update. Version 27.6.1 is online and the previously described issues have been fixed.
Thank you.

 

Update: since the bug is reported in several posts but there are no useful answers, I made a short clip showing what appens on Windows (Windows, please, not iOS).

Just updated to the new version 27.6 in english language on Windows 10 pro, at the start up the home screen is totally blank (only the layout color instead of the open, new file etc. buttons). Anyway I'm able to open files or new files from the menu. I tried both update from the previous version and instal from scrach after cancelled the previous one but with no results, even if I reset the preferences and workspaces. On Preferences the Show home page without any document opened at start up is checked.

This topic has been closed for replies.
Correct answer Da7

Hello @Da7@Elpenoor,

 

Thank you for being patient. I have consulted with our Product Team, and they are currently working on a solution to fix this issue as soon as possible in a future update. In the meantime, please make use of the File Menu option to access your work.

 

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,

Anubhav


@Anubhav M @Elpenoor 

Thank you so much for your effort, the develop department was efficient and release 27.6.1 is already online and everything perfectly fixed. Now we can enjoy the new features!

1 reply

Participating Frequently
June 6, 2023

Same here (Win 11). Home screen is blank. Fiddling with the CTRL+K options for showing recent documents or legacy view doesn't do anything.

Da7Author
Inspiring
June 6, 2023

In the meantime I rolled back to 27.5 waiting for a new release. Adobe should pay more attention in releasing new versions, it's not a beta!

Participating Frequently
June 6, 2023

I rolled back to 27.5 too, as I also noticed double-clicking on an .ai-file didn't open it in Illustrator an longer - just nothing happened.