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Participant
September 27, 2025
Question

¿Cómo recuperar archivos que se guardo mal la copia de seguridad?

  • September 27, 2025
  • 2 replies
  • 64 views

Mi Adobe configuro una copia de seguridad cada 30 segundos. Ayer se cerraron los archivos tras la actualización de la aplicación y por la noche cuando intente abrirla me permitió restaurar los archivos sin reconocer los últmos cambios. Cómo consigo llegar a esas copias?

 

2 replies

Abhishek Rao
Community Manager
Community Manager
September 29, 2025

Hi @Milu_Mariani3952,

 

I hope the steps suggested by the expert helped you get to the recovery folder. Just to share a bit more context, Illustrator's auto-recovery files are only temporary and are usually removed once you reopen and save the document after a crash or update. You can also check these HelpX articles for additional guidance: Recover Illustrator files after a crash and Repair damaged Illustrator documents

 

Let me know how it goes. 

Abhishek 

creative explorer
Community Expert
Community Expert
September 28, 2025

@Milu_Mariani3952 from my understanding, once you successfully open and save a file from the automatic recovery prompt, the temporary recovery file is likely gone.  The backup files you are looking for are not permanent files; they are temporary files that Illustrator uses to rebuild your work after a crash. You can find the path to this folder in your Illustrator preferences. Go to Edit > Preferences > File Handling & Clipboard (PC) or Illustrator > Preferences > File Handling (MAC). Look in the Data Recovery section. Next to the checkbox for "Automatically Save Recovery Data Every..." there is a "Folder" button. Click on it. This will open your file explorer directly to the folder where Illustrator was saving those 30-second backups.

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