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uweh73374318
uweh73374318
Known Participant
January 29, 2023
Question

Can I deactivate the pop up message on mac about Wacom driver has a problem?

  • January 29, 2023
  • 1 reply
  • 2721 views

I know my driver has no problem, it is working fine with Illustrator and I cannot update to the latest driver from Wacom as suggested as that one does not support my tablet any longer.

So what is Illustrator actually checking for?

Is there a way to switch off this pop up message and use Illustrator in peace?

I tried Illustrator Preferences - General and unchecked  "Show system compatibility issues at startup", but with no success. 

 

Would be great if there is a way to just silence this pop up somehow.

 

Thank you, Uwe

    This topic has been closed for replies.

    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 29, 2023

    Which Illustrator version and system is it?

    Which tablet nodel?

    Which driver version?

     

    What is the exact wording of the error?

    uweh73374318
    uweh73374318Author
    Known Participant
    January 30, 2023

    Thank you Monika,

    It is every driver, apart from the last current one, but to give an example: 6.3.46-2

    It is also every tablet model, but to give an example: Intuos CTL 480

    And it is every Illustrator version since 2020, e.g. 26.5

     

    I also attach a screenshot to show the exact wording

     

    I hope that sparks an idea and thank you for your effort!

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    February 2, 2023

    Hi @uweh73374318,

     

    I'm sorry to hear about the frustration you're facing with the pop-up message in Illustrator. It can be frustrating to have a persistent message like that.

    This issue has been reported in the past. Illustrator was updated with new binaries in 2021 and 2022, which may have resulted in this error pop-up message on Mac. For some users deleting the Wacom drivers and preferences & libraries files & folders helped resolve the issue.

    Would you mind manually deleting and reinstalling the Wacom drivers, as suggested in the Wacom help article (https://support.wacom.com/hc/en-us/articles/1500006264541-How-do-I-uninstall-manually-and-re-install-the-Wacom-driver-on-macOS-for-a-Pen-Tablet-Pen-Display-or-Pen-Computer-)? 

    Also, I would recommend installing older Wacom drivers, such as 6.3.46-2, as there is a known crash issue with the latest Wacom drivers in Illustrator.

     

    Let us know how it goes.

     

    Thanks,

    Anshul Saini

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