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ace10021
ace10021
Participant
June 22, 2026
Question

Can not open Illustrator, any version. Spins and I have to force quit. Have tried everything.

  • June 22, 2026
  • 2 replies
  • 4 views

Running tahoe have done all updates, have uninstalled and reinstalled creative cloud. Restarted, shut down. Have tried Option, Command, Shift on startup, have tried getting rid of all plug ins… I can’t seem to get Illustrator to open. Photoshop and InDesign work fine. I am using a MacBook Pro and the RAM and storage is fine. All of a sudden one day it just wouldn’t work. I’m desperate cause I need to get work done!

    2 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    June 22, 2026

    Hi @ace10021 @kaitlint82815752,
     

    Crashes in Illustrator are genuinely disruptive, and we'd like to help you get to a fix as quickly as possible. As a first step, please work through the steps in this help article and share what you observe: https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html

    If the issue persists, please also share:

    1. A screenshot or screen recording of the problem
    2. Your exact Illustrator and OS versions


    With those, we'll take this forward. If any of the steps resolve the issue, kindly mark the helpful reply as the correct answer so other users facing similar crashes can find the fix.

    Anubhav

    K
    kaitlint82815752
    Known Participant
    June 22, 2026

    Same. Glad I’m not the only one. This is ridiculous.

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