Participant

Question

Can not save anything in Illustrator 2019 on macOS Catalina

Forum|Forum|6 years ago
October 20, 2019
9 replies
968 views

I am running macOS Catalina (10.15) with Illustrator 23 (2019). Illustrator operates perfectly until I try to save. FIle Save and Save as does not respond with any prompts not a finder window. If I exit there is the normal prompts but if I select save there is no response. I tried reinstalling illustrator, and deleting/renaming the preferences in the library folders with no luck. Does anyone have any ideas?

{Renamed by MOD}

Performance

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Srishti_Bali

Legend

Hi,

Apologies for the inconvenience caused to you due to this issue. We have tried to address it in our beta build. Please take a look at this UserVoice link for more details: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38772067-can-t-save-fil...

Regards,

Srishti

Srishti_Bali

Legend

Hi,

We are so sorry to hear about this issue. This has been reported by a few other users as well and our team is working on it.

For more details, please take a look at this similar discussion: https://community.adobe.com/t5/Illustrator/Illustrator-can-t-save-projects-on-macOS-Catalina/m-p/10674221#M148428

Regards,

Srishti

B

bdc_kevin

Participant

JonS_1 - its maddening - any luck?

B

bdc_kevin

Participant

I am in a production environment and "churning" out work is impossible when you can not save it. I also use Linked Files for Retailer Logo's - I can not RE-Link a file or fix a broken link. Hope this is resolved soon.

T

time18

Inspiring

I feel your pain...shared worlds!

Not sure if Packaging the file may force a save and enable collection of files and automatic creation of print ready PDF?

Might be worth a try as a stop gap?

T

tylerk68445589

Participant

I've been having this problem too it's been really frustrating. My workaround for now which still isn't very convenient has been using Save For Web and then saving every artboard individually. Still won't let me save the Illustrator file itself though but at least you might be able to export some work.

B

brdesign

Participant

Thank you for the hint. This option actually works. Sometimes, however, I need files prepared for printing in other formats and it currently does not work ;-(

I hope this problem will be solved quickly.

S

S Hopkins

Inspiring

Hi,

I have been testing Illustrator 23.1.1 in Catalina and did not run into a problem until I started working with a graph. Seems like if any part of that graph is selected with the Selection tool, the save menu gets grayed out. I have not completely tested all other objects, but that could be the case with some. Double-check to make sure nothing is selected. before attempting to save.

Hope this helps.

B

brdesign

Participant

Unfortunately, it still doesn't work. I have checked all the tools in the menu and still cannot save or export the file.

T

time18

Inspiring

Have you tried Export? This might help if you are working on a project you want to continue with, or at least keep any work in progress that you might be able to reopen and resave once Adobe address the issue.

Participant

Participant

I have the same problem, is there a solution?

S

S Hopkins

Inspiring

Here is a workaround that may work for you. Open Script Editor on your Mac and start a new script. Copy in the script below. You can run it from the editor or if you save it as an application on your desktop you can double-click it to run. I tried it on my Mac with a graph selected (which causes the save to become disabled). It may just work for you. Note: for simplicity I hard-wired the name of the file in the script. You can rename the file which is saved to the user's desktop (if it works???)

set thePath to path to desktop from user domain as string
set fileName to "Test.ai"
set theFilepath to thePath & fileName
try
	saveApp(theFilepath)
on error errStr
	activate
	display alert ("Error " & errStr)
end try
on saveApp(theFilepath)
	tell application "Finder"
		if (file theFilepath exists) then
			error "file exists"
		end if
	end tell
	tell application "Adobe Illustrator"
		set docRef to document 1
		save docRef in theFilepath as Illustrator
	end tell
end saveApp